EaseTalk AI Terms

1. Introduction and Scope

These AI Terms govern the use of artificial intelligence–assisted features within the EaseTalk platform (“EaseTalk AI”). EaseTalk AI includes clinician-facing and client-facing features that support structured communication practice, engagement reflection, confidence tracking, and administrative efficiency within professionally supervised speech and communication services.

EaseTalk AI is designed as an assistive technology and operates within the broader EaseTalk Terms of Service and Privacy Policy. These AI Terms apply to all users accessing AI-assisted functionality, including clinicians, service providers, and end users.

2. Purpose and Intended Use

EaseTalk AI is intended solely to support communication therapy and confidence-building practice under professional supervision. Its functions are designed to:

• Support structured between-session practice
• Assist clinicians in reviewing engagement and confidence trends
• Reduce administrative and documentation burden
• Present summaries and insights to inform professional review

EaseTalk AI does not provide medical advice, diagnosis, treatment recommendations, or autonomous decision-making. It is not intended to replace qualified professionals or clinical judgement.

3. Regulatory Positioning and Risk Classification

EaseTalk AI is designed and deployed as a low-risk, assistive AI system in line with the principles of the EU Artificial Intelligence Act.

Accordingly:

• AI outputs are human-reviewable
• No fully automated decisions are made that affect users
• Clinicians retain full responsibility for interpretation and use
• AI is used to support workflows, not to determine outcomes

EaseTalk AI does not operate as a medical device or diagnostic system.

4. Acceptable Use

You agree to use EaseTalk AI responsibly and in accordance with these terms.

You must not use EaseTalk AI to:

• Represent AI-generated outputs as professional or clinical judgement
• Provide medical, diagnostic, legal, or financial advice
• Generate or apply treatment decisions without clinician oversight
• Implement fully automated decision-making affecting care or access
• Create misleading, harmful, or deceptive content
• Attempt to probe, reverse engineer, or misuse AI functionality

EaseTalk reserves the right to restrict or suspend access where misuse is identified.

5. Human Oversight and Professional Responsibility

All AI-assisted outputs within EaseTalk are provided as decision-support information only.

• Clinicians remain fully responsible for care decisions
• AI outputs may be accepted, edited, or disregarded
• EaseTalk AI does not override professional judgement

EaseTalk AI is designed to augment, not replace, clinical expertise and professional accountability.

6. User Content and Ownership

You retain ownership of all content you input into EaseTalk.

By using EaseTalk AI, you grant EaseTalk a limited, technical right to process your content solely for the purpose of providing platform functionality.

• EaseTalk does not claim ownership of user content
• AI-generated outputs are provided as assistance only
• Users remain responsible for how outputs are used or shared

7. Data Protection and Privacy (GDPR)

EaseTalk processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable EU data protection laws.

Key principles include:

• Data minimisation and purpose limitation
• Secure processing and access controls
• Role-based permissions for clinicians and users
• No automated profiling or decision-making
• Identifiable user data is not used to train AI models

Further details are provided in the EaseTalk Privacy Policy.

8. Transparency and Explainability

EaseTalk AI is designed to provide outputs that are interpretable and reviewable by human users.

Users acknowledge that:

• AI outputs are probabilistic and may be incomplete or inaccurate
• Human review is required before use in care or service contexts
• EaseTalk does not guarantee accuracy or completeness of AI outputs

EaseTalk commits to transparency appropriate to the system’s risk level without exposing proprietary or sensitive system details.

9. Third-Party Technology Providers

EaseTalk may rely on third-party technology providers to enable certain AI-assisted features.

Where this occurs:

• Data processing is governed by contractual safeguards
• Providers are restricted from using data for their own purposes
• EaseTalk remains responsible for platform-level compliance
• EaseTalk does not permit third-party providers to train models on identifiable user data

10. Security Measures

EaseTalk implements reasonable technical and organisational measures to protect data and system integrity, including:

• Secure authentication and authorisation
• Encrypted data transmission
• Controlled access to AI-assisted features
• Monitoring for misuse or abnormal activity

No system can be guaranteed to be entirely secure; users acknowledge this residual risk.

11. Limitations and Disclaimers

EaseTalk AI is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law:

• EaseTalk disclaims warranties regarding accuracy or fitness for purpose
• EaseTalk is not liable for indirect or consequential damages
• EaseTalk AI is not a substitute for professional care

Users and service providers must exercise appropriate judgement when relying on AI-assisted outputs.

12. Updates and Governance

EaseTalk may update these AI Terms to reflect regulatory developments, service changes, or improvements in governance practices. Where material changes are made, users will be notified.

Feedback from clinicians, service partners, and users is welcomed and informs ongoing improvement within safe and compliant boundaries.